Please find some of your most commonly asked questions below:
This is really a personal matter and depends on your judgement of the people you meet and how helpful they have been in addition to background checks you make. What we would suggest is that it may be helpful to take account of the following considerations:
Once we have spoken with you and gained some understanding of your likely needs we will be happy to arrange to meet you to discuss your needs in more depth.
An experienced care advisor from M&N HEALTH CARE will meet you in your home and aim to better understand your needs and preferences and personal goals and desired outcome for the care you are seeking. This exercise helps us to introduce ourselves and also allows us to aim to match a carer that is best suited to your individual requirements.
This will depend on your personal circumtances and please see the separate section on "Paying for Care" which deals with this important subject.
We are deeply committed to the "personalisation" agenda in social care which means that service-users are given real choice and control over their care provision.
We work in partnership with you to create a care/support plan that is tailored to meet your desired outcomes. The plan is detailed and provides clear information of how we will meet your personal care needs and also respect your individualism and your religious, cultural and gender needs.
We have clear policies and procedures for ensuring you are involved and respected throughout our relationship with you. This means we aim to give you as much and as clear information we can about us and our services.
Our staff are trained to communicate clearly from the time you contact us by phone or in person and we will provide you with a written support/care plan specifying what we have agreed with you.
Our client services manager will ensure that there is an open channel of communication for you to give feedback to us on your experience and we also have formal 3 monthly reviews with you in person to allow each of us to strive to improve your experience of our service.
Our managers and Directors also meet formally each month to review current practice and strive to continuously improve the level of service we provide. As part of this we pro-actively take account of service-users' survey findings and all relevant feedback from service-users and carers.
We undertake comprehensive recruitment and selection procedures which take account of the Essential Standards specified by CQC. The aim is to reassure you that your needs and welfare is paramount as we aim to recruit individuals suited for the carer role with the right skills, experience and qualifications.
Please also see the information in our "Care Quality Committment" section to see how we focus on improving quality across M&N HEALTH CARE.
We completely support the importance of safeguarding specificed in CQC standards and also the Government White Paper on Social Care published in July 2012.
Our commitment to safeguarding is demonstrated in a number of ways and includes:
Our written policies and training highlights the importance of meeting the diverse needs of service-users in particular recognising spiritual, cultural, religious, gender and physical needs.
All staff undertake an induction training where these commitments are made clear and each member of staff receives a handbook containing all policies including those relating to diversity and equality.