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OUR SERVICES

COMPANIONSHIP

Providing support through companionship and conversation Supporting leisure activities Awake Service: this service is for cleints who require attention during the night Sleep service: this service ensures the client is not left alone during the night

DEMENTIA/ALZHEIMERS

A significant and increasing number of service users experience challenges arising from the onset of dementia and/or Alzheimer’s. We provide specialist training to our carers to ensure that they can assist and support those of our service users in these situations

DOMESTIC CARE

Do you need help with any domestic tasks around the home? Maybe you need an extra pair of hands to help clean/tidy the house? Is there some laundry that needs to be tackled? Whatever the domestic task we can be there to assist you. All our staff are fully vetted and CRB checked so rest assured you are in safe hands. Our Domestic services include: Appointments escort ie shopping, Doctor, Bank, hospital, day centre Internal domestic house cleaning Support with Prescription collection The above list is intended to be by way of illustration and not an exhaustive list.

DOMICIALIST CARE

ELDERLY CARE

ENABLEMENT

Our enablement based care service is designed to offer pro-active support to service-users to regain, maintain and develop their skills, confidence and thereby independence. This includes working in partnership with the service user to create a support/care plan with clear outcomes to provide the short term support needed. We help people “ to do” rather than “doing to or for” people.

HOME ASSISTANCE

HOME CARE SERVICE

LEARNING DISABILITIES

LIVE-IN CARE

M&N HEALTHCARE provide 24-7 LIVE-IN CARE for anyone who wants to live independently in their own home but needs a extra support for young adult and over 65 across the UK, all our care work are highly qualified and experience. M&N HEALTHCARE deliver three levels of service; Companionship Housekeeping and Personal Care. M&N HEALTHCARE is your first choice when it comes to LIVE-IN CARE

PALLIATIVE/END OF LIFE CARE

We believe that those who choose to receive this service in their own homes require sensitive and informed care that is delivered in a respectful and dignified manner. We ensure our carers are trained for this type of care and we work to ensure this is delivered in a holistic manner and we work closely with the relevant health and social care professionals to ensure the service-user is receiving the appropriate care.

PERSONAL CARE

Whatever the circumstances, M&N HEALTH CARE are here to help. The company understands your needs and can assure you that all staff are trained to promote your independence whilst always respecting your dignity and individuality. Our personal care services include: Support to get up and/or go to bed Assisting with washing, showering or bathing Assisting with Toileting Shaving Getting dressed or undressed Continence management and support for catheter/stoma bag use Medication monitoring Assisting with feeding including peg feeding Meal preparation and cooking The above list is intended to be by way of illustration and not an exhaustive list.

PHYSICAL DISABILITIES

M&N HEALTH CARE provides home care for adults and children with physical disabilities. Our person-centred approach ensures we deliver tailored supportthat promotes independence in the home and confidence to access the wider community.

NURSING & CARE HOME

LOOKING FOR WORK

EQUALITY AND DIVERSITY

We are completely committed to equality of opportunity when delivering our services and in our employment policies. We value and respect diversity. We welcome enquiries from everyone and value diversity in our workforce. We have comprehensive polices and procedures to ensure that we do not discriminate against any employee or service user on grounds of gender, race/ethnicity, religious or spiritual beliefs, age, disability or sexuality. We have a zero tolerance of discrimination within the organisation.

TRAINING AND DEVELOPMENT

We are committed to supporting all our staff and continue to build a valued workforce through our in-house training and development function. This is lead by our Training Manager who works closely with our Head of HR as well as the senior management and Board. We have a comprehensive induction programme that meets the common induction standards of Skills for Care. Our courses for care staff include: Moving and handling First Aid Nutrition and hydration Infection control Equality and inclusion Medication Adult protection In addition more specialised/accredited courses are also provided and include: Palliative/End of Life care Dementia Challenging behaviour Stoma/catheter support

WHAT WE LOOK FOR

Given the crucially important and deeply personal nature of the services we provide to Service-Users we look for key qualities within our carers which include: A caring and compassionate attitude Reliability and honesty A commitment to respecting diversity and equality Self-reliance and ability to be part of a team Desire to progress and develop skills As part of our commitment to providing safe and quality care we undertake enhanced CRB and ISA checks on prospective staff.

WORKING WITH US

We welcome enquiries from everyone and value diversity in our workforce. As you will have seen from our website (and in particular in the “About us” and “Care Quality Commitment” pages) we are a family owned and run business with a deep personal commitment to ensuring we provide high quality and safe care services to all service-users. We welcome applications from people who are interested in working with us (whether as community carers or in our offices) who share a similar commitment to these values. We offer every opportunity all our employees to enjoy their careers with us and to develop and progress within our company. Many of our more senior employees(including our General Manager) began their careers with us as community carers. In addition to this opportunity to progress we offer a number of benefits to our carers including: Flexible working arrangements Petrol allowance of 22p per mile Company mobile phones Paid comprehensive training through to Diploma Free uniform and PPE equipment

TRAINING & DEVELOPMENT

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USEFUL INFO

FAQS

Please find some of your most commonly asked questions below: Q: What should I look for when I am selecting a homecare provider for myself/ a loved one? This is really a personal matter and depends on your judgement of the people you meet and how helpful they have been in addition to background checks you make. What we would suggest is that it may be helpful to take account of the following considerations: What does their latest CQC inspection report say about their services? Have they had a reasonable amount of experience in your local area? How long have they been operating in your area? Were the staff helpful and efficient when they spoke to you? Were they willing to meet with you or your loved one in person swiftly to discuss your needs and goals for your care? When you met did they listen and demonstrate they clearly understood what outcomes you wanted to achieve from your care? Was the information they provided clear and helpful to you? Q: What experience do you have in my local area? We have been providing homecare since 2015. We devote our services to our clients and as a family owned and operated business we take a pride to our service. Q: After we contact you what is the process of arranging care for myself or loved one? Once we have spoken with you and gained some understanding of your likely needs we will be happy to arrange to meet you to discuss your needs in more depth. An experienced care advisor from M&N HEALTH CARE will meet you in your home and aim to better understand your needs and preferences and personal goals and desired outcome for the care you are seeking. This exercise helps us to introduce ourselves and also allows us to aim to match a carer that is best suited to your individual requirements. Q: How will I pay for my care costs? This will depend on your personal circumtances and please see the separate section on "Paying for Care" which deals with this important subject. Q: Will I be involved in creating the care plan/service that you provide? We are deeply committed to the "personalisation" agenda in social care which means that service-users are given real choice and control over their care provision. We work in partnership with you to create a care/support plan that is tailored to meet your desired outcomes. The plan is detailed and provides clear information of how we will meet your personal care needs and also respect your individualism and your religious, cultural and gender needs. Q: Will I be given clear information about how care works and what my entitlements are? We have clear policies and procedures for ensuring you are involved and respected throughout our relationship with you. This means we aim to give you as much and as clear information we can about us and our services. Our staff are trained to communicate clearly from the time you contact us by phone or in person and we will provide you with a written support/care plan specifying what we have agreed with you. Q: What do you do to ensure that I am happy with the quality of my care and support? Our client services manager will ensure that there is an open channel of communication for you to give feedback to us on your experience and we also have formal 3 monthly reviews with you in person to allow each of us to strive to improve your experience of our service. Our managers and Directors also meet formally each month to review current practice and strive to continuously improve the level of service we provide. As part of this we pro-actively take account of service-users' survey findings and all relevant feedback from service-users and carers. Q: How will you ensure that the people providing care will treat me with respect and dignity? We undertake comprehensive recruitment and selection procedures which take account of the Essential Standards specified by CQC. The aim is to reassure you that your needs and welfare is paramount as we aim to recruit individuals suited for the carer role with the right skills, experience and qualifications. Please also see the information in our "Care Quality Committment" section to see how we focus on improving quality across Here2Care. Q: How will I have peace of mind that you will safeguard and protect me? We completely support the importance of safeguarding specificed in CQC standards and also the Government White Paper on Social Care published in July 2012. Our commitment to safeguarding is demonstrated in a number of ways and includes: ensuring staff receive training in safeguarding issues and that all are aware that we have a zero tolerance policy on this we directly monitor our service delivery through our Care Quality Officer's spot checks our support plans provide clear and concise information to you about how to complain and report any suspect behaviour we ensure that all our carers undergo enhanced CRB and ISA checks pre-employment our policies clearly ensure we partner with the loca authority by adhering to the Multiagency Safeguarding Protocols whenever appropriate Q: How do you ensure that your staff understand diversity and equality issues? Our written policies and training highlights the importance of meeting the diverse needs of service-users in particular recognising spiritual, cultural, religious, gender and physical needs. All staff undertake an induction training where these commitments are made clear and each member of staff receives a handbook containing all policies including those relating to diversity and equality.

LOOKING FOR CARE

The need to look for quality and safe personal care can sometimes arise at short notice where for example a loved one has suffered an unexpected health issue. Sometimes people plan ahead to when they might need support and assistance at home. In either case there will be a need to research care provision in the locality. This can be daunting if you have never had to look into the issue of social care provision before. We have in the past advised close friends and associates(who were looking for personal care for a parent outside of areas we serve) about what steps to take and some of this guidance is set out in our “F.A.Q.” section which we hope you will find helpful. The FAQ’s are a selection of some of the common questions we encounter from people contacting us to discuss personal care. We have found that care managers within local social services departments can be very helpful in giving help to those seeking information about adult social care. Alternatively if you are looking for care for yourself or a loved one you are also welcome to contact us and we would be delighted to offer what help we can.

PAYING FOR CARE

NEWS

Disclosure & Barring Services (DBS) Check – For work in England & Wales The Disclosure and Barring Service (DBS) enables organisations in the public, private and voluntary sectors to make safer recruitment decisions by identifying candidates who may be unsuitable for certain work, especially that involves children or vulnerable adults, and provides wider access to criminal record information through its disclosure service for England and Wales. We have endeavoured to answer some of your questions: 1. Do I need a DBS Check? Yes, we ask that all our agency workers hold a current DBS check on file due to the type of work you are likely to carry out with our clients, which may require contact with children or vulnerable adults. 2. How much does a DBS application cost? The initial DBS application has a fee of £46 paid to the Disclosure and Barring Service. We highly encourage you to apply for the Update Service, which allows your certificate to be portable and renewable annually at a reduced fee. 3. How much will the Update Service cost? There will be a £13 annual subscription fee for the Update Service. You can only apply for this within 19 days from the date of issue of the certificate. If you choose to not apply for this benefit or you are outside of the stipulated 19 days, then you will not qualify. In such cases the next time you apply for a new DBS you will be required to pay the full application fee. 4. What do I do when I receive my certificate? Before we can get you working we must see either A) the original copy of the DBS certificate or B) A Post Office verified copy of it. The certificates can be verified by any of our branch staff at our branches or via the Post Office Verification Service: www.postoffice.co.uk/document-certification-service 5. What happens if I have done my new disclosure with another employer, can you accept this? Yes we can accept this as long as you follow the document verification procedures outlined above and have previously registered for the annual Update Service. 6. Is there anything else that I need to be aware of? Yes, please check your disclosure carefully when it is issued. We work with clients that may require contact with children or vulnerable adults depending on your experience. To maximize your work opportunities we would request that when initially applying for a DBS you select checks for both Adults and Children. Alternatively you will not be offered work for the client group that does not appear on your certificate.

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We help families feel better and live better. Yes we are a home care provider, but we are also your aging loved one’s friend, their comfort and their safety net.

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OUR TEAM

MARIANA NJIE REGISTER MANAGER AT M&N HEALTHCARE
MARIANA NJIE is the founder and chief executive at M&N HEALTHCARE. Having started the company in 2017, I am passionate about ensuring that the highest standards of care are provided to our clients and that M&N HEALTHCARE becomes the leading supplier to the Home Care provider in the UK

My ISABEL the office Manager at M&N HEALTHCARE i started worked at M&N HEALTHCARE in Jun 2018 i am passionate about delivering high quality person centre care to our service users .

My name is Megan and i have started work at M&N HEALTHCARE as a care Assistant this September 2018. I have passion for care as i have look after my Nan previously who suffer from Dementia. I enjoy and love my job each and every moment that i got to spend with service user's.

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About Us

M&N HEALTHCARE is a 24 hour Domiciliary Care provider registered with the Care Quality Commission (CQC), and a member of (UKHCA) United Kingdom Homecare Association. We have the capacity to supply high quality experienced carers 24 hours a day 7 days a week 365 days a year

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CONTACT US

Office 22 Quadrant Court
48 Calthorpe Road
Edgbaston Birmingham
West Midlands B15 1TH
United Kingdom

Call us on 01212969496

enquiries@mandnhealthcare.com